TAK Heating & Cooling Privacy Policy
Effective Date: June 6, 2025
Introduction
TAK Heating & Cooling (“TAK,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website and services. By using our site or engaging with our services, you agree to the practices described in this policy. We follow Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), to protect your data.
Information We Collect
We collect different types of information to provide and improve our services:
- Personal Information: Your name, phone number, address, email, and other contact details when you schedule a service or contact us.
- Usage Data: IP address, browser type, pages visited, and interactions with our website. We collect this via cookies and similar tracking tools.
- Other Information: Any additional information you share with us (e.g., through forms or feedback).
How We Use Your Information
We use your data to:
- Deliver and Enhance Services: Schedule appointments, perform repairs/installations, and improve service quality.
- Communicate With You: Send confirmations, respond to inquiries, and share helpful tips or updates.
- Analyze and Improve: Evaluate website usage and service performance.
- Advertising & Marketing: With consent, we use third-party tools like Google Ads and Meta to show relevant ads based on your site visits.
- Legal Compliance: Address legal requirements and protect the safety of our team and customers.
- Consent-Based Use: Any other purpose you explicitly agree to.
Cookies and Online Advertising
Our website uses cookies and tracking pixels (e.g., Meta Pixel, Google Analytics) to:
- Understand how users interact with our site
- Show tailored ads on platforms like Facebook and Google
- Measure ad performance
We do not share your personal contact details with advertisers, but cookies may allow partners to track your browser or device across the web.
You can manage cookie preferences through your browser or opt out of targeted ads using tools provided by Google, Meta, and industry groups like the Digital Advertising Alliance of Canada.
Disclosure of Your Information
We do not sell your personal information. We may share it with:
- Service Providers: Vendors who help us operate our website, manage appointments, or send communications.
- Advertising Partners: Platforms like Google or Meta to show you relevant ads.
- Legal Authorities: When required by law or to protect our legal rights.
- Business Transfers: In case of mergers or acquisitions.
Data Security
We use technical safeguards (e.g., secure servers, encrypted connections) to protect your personal information. While no system is 100% secure, we take reasonable steps to prevent unauthorized access or misuse. If a data breach occurs, we will notify affected parties as required by law.
Your Choices and Rights
You have the right to:
- Access and Correct Your Info: Contact us to review or update your data.
- Withdraw Consent: Opt out of marketing emails or advertising cookies at any time.
- Control Cookies: Adjust browser settings to block cookies.
- Opt Out of Targeted Ads: Use Facebook Ad Preferences, Google Ads Settings, or DAAC opt-out tools.
- Unsubscribe from Marketing: Click “unsubscribe” in emails or reply “STOP” to texts.
We currently do not respond to Do Not Track signals from browsers.
Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal data from minors. If you believe we have, please contact us so we can remove the data.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our site after changes means you accept the updated terms.
Contact Us
TAK Heating & Cooling
712 Roderick Ave, Coquitlam, BC V3K 1P5
Phone: (778) 846-4822
Email: hello@takheating.com
Thank you for trusting TAK Heating & Cooling.